Crew Chief Fuels is currently seeking an Accounts Supervisor to join our growing team.

Position Requirements:

• Completed post-secondary education or equivalent experience;
• 2 years of proven experience in customer account or administration management;
• EXCELLENT written and verbal communications skills in English is a MUST!
• Strong working knowledge of Sales Force CRM system, as well as Efs / Tcheck systems.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook and Access);
• Strong presentation, negotiation, and problem-solving skills;
• Organized, detail-oriented with excellent follow-up and priority management skills;
• Ability to supervise a team of account specialists with a client-oriented approach;
• Excellent interpersonal, leadership and training skills;
• Strong knowledge of Web and SM management as well as computer systems;

Duties and Responsibilities:

• Supervise our growing team of customer service representatives and account specialists;
• Prepare weekly work schedules and assign duties as per the company policy;
• Conduct random QA checks and ensure everyone follows the company service standards;
• Evaluate the performance of the team and provide additional training as needed;
• Establish working procedures as it relates to servicing and developing client accounts;
• Prepare weekly reports on the progress of the department and resolve outstanding issues;
• Respond to client inquiries and timely address all concerns to their satisfaction;
• Keep stock of office supplies and place orders when necessary;
• Ensure that all computer systems are up and running and supervise its maintenance;
• Review and update the website content as well as maintain company SM presence;
• Ability to perform the same duties as employees supervised;

Job Details:

Job Vacancies: 1

Terms of Employment: Permanent, Full-Time

Work Hours: 35 Hours/Week, with occasional overtime

Wages: $25.00/Hour, and overtime rate of $37.50 paid after 44 Hours per week

Start Date: As Soon As Possible

Language Requirements: English

COVID-19 Considerations:To keep our employees as safe as possible, we provide face masks, gloves and face shields.Masks are mandatory in the office and we have hand sanitizing stations.